Length of Warranty;

All metal desk components and worksurfaces supplied by DAS carry a limited lifetime warranty against defective workmanship, excluding fair wear and tear. The Limited Lifetime warranty offered applies to the ‘operational lifetime’ of the product. This is deemed to be a period of 12 years from the date of purchase.

All components deemed to be moving parts (motors, control boxes and height adjustment controllers) carry a warranty of two (2) years.

The warranty period runs from the date of purchase and applies only to original purchasers who acquire new from DAS, or an authorised DAS dealer.

Any exclusion to the warranty and how they are managed;

The guarantee provides against defects in design, materials and workmanship of the product to the original purchaser of goods only. At DAS’ discretion, it will repair or replace with comparable product free of charge (for material and components) any product, part or component which fails under normal use during the applicable warranty period.

The warranty will become immediately void on any of the following happening:

• Any modification is made to the original Product or Goods.

• The Product or Goods are used in combination with anything other than product supplied by DAS.

• The Product or Goods have been exposed to extreme environmental conditions or have been stored in improper manner.

• This document inclusively describes all of the warranties given and remedies available with respect to the company’s Products and services. DAS disclaim any other warranty expressed or implied, statutory or otherwise in relation to the products.

This warranty does not apply to Product failure or damage resulting from:

• Fair wear and tear as part of the operational life of the Goods.

• Failure to follow the DAS’ instructions (whether oral or in writing).

• Misuse or repair of the Goods without the approval of DAS.

• Wilful damage, negligence, or repeated abuse.

• Goods modified or placed into applications that are outside of the product’s specification.

• Use in more than a single shift per day; in which case the warranty is reduced accordingly (this applies only to seating products supplied by DAS).

Warranty Exclusions

The following products and materials are not covered by this warranty:

• The warranty does not extend to the replacement or repair of furniture, IT equipment or any Goods not supplied by DAS.

• Bespoke Goods arising from any drawing, design or specification supplied by the Buyer (i.e., Custom Solutions/Specials products)

• Parts, materials or equipment not manufactured by DAS. In this case, the Buyer shall only be entitled to the benefit of any such warranty or guarantee provided by the manufacturer to the seller.

To confirm the product has not been misused, placed into use outside of its specification or used beyond the expectations of ordinary service. DAS maintains the right to void the warranty should the Buyer be unable to provide reasonable supporting evidence.

DAS reserve the right to request that the damaged product(s) be returned before replacement. DAS shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment.

Process for the administration of the warranty

A claim under this warranty must be made, in writing, during the applicable warranty period. For a product, part or component to be eligible for coverage under this warranty it must have been installed, used and maintained according to DAS’ published instructions.

Extended Warranty Options

Based on the high quality and track record reliability of DAS products, we do not currently offer a program for extended warranty. Should an extended warrant still be required we would be happy to discuss this at a later stage.

Continuity of Supply

DAS is committed to the continuing availability of its product for a minimum of ten (10) years, subject to the availability of finishes. However, our policy is also one of continual product improvement and the company reserves the right to make detailed changes to the visual or performance characteristics of products without prior notice. The company also reserves the right to withdraw products providing that they are replaced with components of a similar or improved capability.

Third Party Product Warranty

Where DAS supply products from third party supply partners, such as monitor arms, electrics, storage, seating, etc. these will be covered by the warranties of the respective manufacturers.